Ultimate Medical Academy understands that customer service is the cornerstone of a positive patient experience. Did you know that 51 percent of patients would switch healthcare providers if excellent customer service was guaranteed?1
UMA is offering a no-cost, online non-credit course designed to elevate the capabilities of healthcare organizations. Together, we can set a new standard for patient care.
There’s always room for improvement — more than you think. A study found that 63 percent of healthcare organizations believe they are providing effective patient care but only 40 percent of those patients would agree2. Fortunately, your organization can work to close the gap.
UMA, a leading healthcare educational institution, is offering a no-cost customer service skills course.
Learn to develop customer service best practices as recommended by practicing healthcare professionals and supported by relevant research as a method for addressing the gap in this specific soft skill of customer service.
The journey to healing begins and ends with healthcare professionals that provide high-quality patient-centered care.
Close the gap in patient care. Sign up today for our course and strengthen your organization’s role in customer service.